A quick stop at Target after work to pick up a few items turned into a “refresher course in patience and kindness” for an Indianapolis mother who also found an opportunity to show her daughter what those words look like in action.

Sarah Owen Bigler, a working mother with two young children in tow, chose a checkout lane with only one customer ahead of her as she hoped to get in and out of Target and home to cook dinner, grew frustrated as she saw that customer, an elderly woman, slowly count out change for each item in her cart.

“Part of me, the part that had a long day at work, the part of me who had a 1-1/2 year old having a meltdown in the cart, the part that had set an unnecessary timeline for Target and getting home, was frustrated with this woman and the inconvenience she had placed on me,” Bigler later posted on her Facebook page.

Bigler soon noticed that the Target employee, 19-year-old Ishmael Gilbert, was treating the woman with “patience, kindness, and respect,” calling her “Ma’am” and helping her count the change to pay for her purchases.

“Never once did this employee huff, puff or roll his eyes,” Bigler wrote, noting that her daughter was also observing the young checker’s behavior toward the older customer ahead of them.

“I realized I hadn’t been inconvenienced at all. That my daughter was instead witnessing kindness and patience and being taught this valuable lesson by a complete stranger.”

Gilbert, who had only been with the store for a few days, said he was using the manners his mother had taught him in treating the customer the way he would want to be treated.

After checking out, Bigler took the time to find the store manager to relate what she had seen, and to commend the employee, posting, “We left Target with a cart full of consumable items, but what is more a heart full of gratitude for such an invaluable lesson.”

Bigler’s Facebook post about the experience has been shared by thousands, and the local Indianapolis news channels report that people are going out of their way to stop at the Target to meet the young checker and shake his hand.

“The world truly could use more people like Ishmael,” Bigler said.

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