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The CEO of the country’s second largest fast food chain, Arby’s, has found himself trying to explain why a uniformed police officer was refused service at one of its locations.

The roast beef sandwich company’s executive, Paul Brown, issued a statement apologizing for the treatment of Sgt. Jennifer Martin after 22-year-old store manager Angel Mirabal informed her that the window clerk "did not want to serve you because you are a police officer."

Mirabal offered to complete Martin’s order at no charge adding that the clerk, 19-year-old, Kenneth Davenport, was allowed to refuse her service, although he later claimed he was joking when he made the statement.

The officer declined the manager’s offer of the free meal telling him that she did not feel comfortable about the food given the circumstances.

Brown said the company took the incident seriously, adding that the employee's action did not represent the company’s values or its policy of inclusion. He also stated that the company would be following up with team members to insure that its policies would be adhered to in the future.

“We respect and support police officers in our local communities,” Brown said, and revealed that the two employees, window clerk Davenport and the manager, Mirabal, face possible termination because of their treatment of Sgt. Martin.

Police Chief Dan Giustino of the Pembroke Pines Police Department released a statement calling the incident unacceptable. “I am offended and appalled that an individual within our community would treat a police officer in such a manner.”

Reaction on social media reflected anger with many tweets demanding that the employees be fired for their conduct toward the officer.

Davenport was contacted by local media and asked if he would ever refuse to serve a police officer. “For what? She’s hungry, I’m going to give her some food. We don’t hate cops, we don’t hate anybody.”

His grandfather was also interviewed and claimed the 19-year-old was unaware that Martin was a police officer when he took her order, calling the entire matter, “a bad misunderstanding.”

The incident in Pembroke Pines, Florida comes just days after a Houston police officer was shot 15 times in the head and back while at a gas station, and while a manhunt north of Chicago is in its second day following the murder of a suburban officer.

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